There is no one-size-fits-all answer to what types of Diversity, Equity, and Inclusion (DEI) training work best to ensure lasting positive organizational changes. The most effective approach will depend on the specific needs and goals of the organization. However, here are some key considerations to keep in mind when designing and implementing DEI training:
- Address unconscious bias
Training that addresses unconscious bias can help employees recognize and challenge their own preconceptions, which can help promote more equitable and inclusive decision-making. - Focus on building skills
Rather than just providing information, DEI training focusing on building skills, such as active listening, conflict resolution, and cultural competency, can help employees apply what they have learned in their daily interactions and work. - Provide opportunities for practice
Providing opportunities for employees to practice new skills and behaviours in a safe and supportive environment can help reinforce learning and ensure that new behaviours are adopted over time. - Include leadership
Including leadership in DEI training can help ensure that the organization’s values and goals are aligned with the training and can help promote accountability and sustainability of DEI efforts. - Ongoing and sustained efforts
While DEI training can be a critical component of a larger DEI strategy, it’s essential to recognize that training alone may not create lasting change. Ongoing efforts to address systemic barriers and promote equity and inclusion at all levels of an organization may be necessary to realize the full benefits of DEI training. - Tailor training to specific needs
Effective DEI training should be tailored to the specific needs and goals of the organization, as well as to the different levels and roles of employees. For example, front-line staff may need different training than senior leaders, and various departments or teams may have different needs based on their specific work context.
The most effective DEI training will depend on the specific needs and goals of the organization and should be designed with input and feedback from employees at all levels.
Investing in Diversity, Equity, and Inclusion (DEI) employee training and development can provide several tangible benefits to an organization. Here are some potential benefits:
- Improved employee morale and job satisfaction
DEI training can help employees feel valued and included, leading to higher job satisfaction and better retention rates. - Increased innovation and creativity
A diverse and inclusive workplace can foster a culture of innovation and creativity as different perspectives and experiences are brought to the table. - Enhanced teamwork and collaboration
DEI training can promote better communication, understanding, and teamwork among employees from different backgrounds, leading to more effective collaboration and problem-solving. - Expanded customer base
A diverse workforce can help organizations better understand and serve a broader range of customers, leading to increased revenue and market share. - Reduced legal and reputational risks
DEI training can help organizations avoid legal and reputational risks associated with discrimination and harassment and foster a positive public image. - Improved decision-making
A diverse and inclusive workplace can lead to better decision-making as different perspectives and experiences are considered. - Increased employee engagement and productivity
DEI training can create a more positive and inclusive workplace culture, increasing employee engagement and productivity.
It’s important to note that the benefits of DEI training may vary depending on its specific context and implementation. Additionally, while DEI training can be a vital component of a larger DEI strategy, it’s essential to recognize that training alone may not create lasting change. Ongoing efforts to address systemic barriers and promote equity and inclusion at all levels of an organization may be necessary to realize the full benefits of DEI training.
Ready to create a more diverse, equitable, and inclusive workplace? For more information on how effective DEI training addresses bias, and builds skills. With tailored training that provides opportunities for practice and ongoing efforts to promote equity and inclusion, you can reap the benefits of improved employee morale, innovation, collaboration, customer base, decision-making, and productivity while reducing legal and reputational risks. Take action now and invest in the future of your organization.
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References
“Diversity training: Analysis of the impact of its use in organizations” by Beatriz Junquera et al., International Journal of Human Resource Management (2018) – This study found that diversity training positively impacted employee attitudes and behaviours towards diversity in the workplace.
“Diversity Training and its Impact on Employee Attitudes Towards Ethnic Minority Customers” by Michael Cole et al., Journal of Business and Psychology (2012) – This study found that diversity training improved employee attitudes towards ethnic minority customers, leading to better customer service.
“Diversity Training: A Multi-Level Analysis of its Effectiveness on Cultural Diversity Knowledge and Organizational Justice” by Talha Harcar and Aylin Poroy Arsoy, International Journal of Human Resource Management (2015) – This study found that diversity training improved cultural diversity knowledge and perceptions of organizational justice among employees.
“An Analysis of the Effectiveness of Diversity Training in the Workplace Using Kirkpatrick’s Four-Level Evaluation Model” by Gloria J. Miller, Journal of Diversity Management (2019) – This study found that diversity training can have a positive impact on employee knowledge, attitudes, and behaviour, as well as organizational performance.
“Evaluating Diversity Training Programs: A Methodological Approach” by Yvonne A. Braun and Christopher M. Barnes, International Journal of Selection and Assessment (2012) – This study suggests that properly designed diversity training programs can lead to significant improvements in attitudes and behaviours related to diversity.
“Diversity Training: Where We Have Been and Where We Are Going” by Robin J. Ely et al., Academy of Management Learning & Education (2016) – This study provides a comprehensive review of diversity training research and suggests that effective diversity training can lead to improved diversity-related outcomes, such as increased intergroup contact and reduced bias.
“The Effectiveness of Diversity Training on Multicultural Competency: A Meta-Analysis” by Pinar Karaca-Mandic et al., Journal of Business and Psychology (2013) – This study found that diversity training can improve multicultural competency among employees.
“The Effectiveness of Diversity Training in Organizations: A Review and Meta-Analysis” by Lindsey M. Kotrba et al., Journal of Organizational Behavior (2019) – This study found that diversity training can have a positive impact on employee attitudes, behaviours, and organizational outcomes.
“Diversity Training: A Review of the Research and Recommendations for Future Directions” by Alison M. Konrad et al., Journal of Occupational and Organizational Psychology (2016) – This study provides a comprehensive review of diversity training research and offers recommendations for designing and implementing effective diversity training programs.
“What Works in Diversity Training?” by Samantha Paustian-Underdahl et al., Journal of Business and Psychology (2017) – This study identifies key components of effective diversity training programs, such as emphasizing the business case for diversity, using interactive training methods, and incorporating opportunities for practice and feedback.
This blog was originally published by Diversio EDU (formerly CCDI Consulting) in January 2023.
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