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Fundamental level training

Introduction to Cultural Competence

Identify the key components of culture and the principles of cultural competence, laying the foundation for effective cross-cultural communication and collaboration.

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Learning Objectives

Through engaging activities and reflective exercises, attendees will identify the key components of culture and the principles of cultural competence, laying the foundation for effective cross-cultural communication and collaboration. Explore the role and benefits of cultural competence in the business world, and apply practical strategies to improve cultural competence, to bridge cultural divides and build meaningful connections across diverse communities.

Key Concepts in Cultural Competence

  • Gain understanding of the fundamental concepts of cultural competence and its significance in diverse workplace environments.
  • Explore the individual and organizational dimensions of cultural competence and their impact on business interactions.

Reflecting on Personal Cultural Competence

  • Reflect on personal cultural competence and its influence on workplace interactions and relationships.
  • Identify strengths and areas for improvement in cultural competence to enhance professional effectiveness.

Applying Strategies for Improvement

  • Apply strategies and steps to enhance personal cultural competence.
  • Implement techniques for building cultural competence through increased awareness, empathy, and understanding of diverse cultural perspectives.

Applying Strategies to Manage Bias

  • Learn strategies and techniques to manage the effects of unconscious bias in the workplace, including interrupting bias, challenging assumptions, and fostering inclusive behaviours.
  • Explore practical approaches to mitigate bias in decision-making processes, promote inclusion, and create a high performance culture.
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What Participants Are Saying

"These sessions illuminated the history of racism in the land now known as Canada . One of many important discussions was on the intersection of racism and other identity dimensions. "
Chief Inclusion OfficerCanadian Media Company
"The instructors were knowledgeable and engaging, I had an exceptional experience sharing and learning with others in the programs. These certificates give you hands-on knowledge that you can use in your everyday life to advocate and advance EDI work. I have learned so much over the last several months that I will actively use to engage with others."
Academic OfficerCanadian University
" I have found the quality of the programs to be top notch and the facilitators to be very knowledgeable. My own knowledge has increased substantially and I look forward to participating in more programs in the future."
Manager of Change and Organizational DevelopmentGovernment Safety Regulator
"The training I am doing is enabling me to develop an E&I program for our Ecosystem of companies that is built on current evidence and best practices"
Director of PeopleSkincare Company

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